Refund policy

Last updated: October 1, 2026

This policy applies to purchases made directly from The Clone Vault at theclonevaultshop.com. Purchases made through Whatnot must be handled through Whatnot's return and buyer-support process.

30-day returns

We accept eligible returns requested within 30 calendar days of delivery. To request a return, email theclonevaulthelp@gmail.com with your order number, the item you wish to return, and the reason. We will provide return approval and the return address. Please do not send an item back before receiving instructions. Ship an approved return within 14 calendar days of approval.

Return condition

• Items must be the same items purchased from us and returned in the condition in which they were delivered, with all included pieces and accessories.
• Minifigures must include all original components and accessories supplied with the order. Swapped parts, new damage, modifications, or missing pieces make a change-of-mind return ineligible.
• Sets sold as factory sealed must remain unopened, with their original seals intact and the box in the condition received. Opening a sealed set makes it ineligible for a change-of-mind return.
• Any condition or wear disclosed in the listing forms part of the item's stated condition. This does not exclude an otherwise eligible change-of-mind return.

Return shipping and fees

Customers are responsible for purchasing and paying for return shipping for standard returns. We do not provide free return labels. Original shipping charges are nonrefundable for standard returns. We do not charge a restocking fee or retroactively charge outbound shipping on orders that originally qualified for free shipping.

Package returns securely and use a tracked shipping service. We recommend insurance for valuable collectibles. Keep your mailing receipt and tracking number until the return is complete. Refunds are processed after the returned items are received and inspected.

Damage during USPS transit

Claims for damage caused during USPS transit are handled through USPS and its insurance claims process, rather than as a standard return or automatic refund from The Clone Vault. USPS determines claim eligibility and payment, subject to the shipment's insurance coverage and USPS requirements.

If your package arrives damaged, photograph the shipping label, outer packaging, packing materials, and damaged items. Keep all packaging and contents until the claim is resolved; USPS may require an inspection. Do not discard or return the damaged items before receiving claim instructions.

You may start an eligible claim at USPS File a Claim. Either the sender or recipient can file an eligible insured-mail claim. Contact us promptly at theclonevaulthelp@gmail.com with your order number and photos so we can provide available mailing and purchase documentation or assist with the claim. Please coordinate with us to avoid duplicate claims. USPS requires domestic damage claims to be filed no later than 60 days after the mailing date.

This carrier-claim process does not exclude any refund, replacement, or other remedy that applicable law requires us to provide, and does not waive our responsibility for our own errors.

Incorrect items or undisclosed defects

If we sent the wrong item, omitted a listed component, or an item has a defect that was not disclosed and was not caused during transit, contact us promptly with your order number and photos. We will review the issue and arrange an appropriate resolution. The sealed-set and change-of-mind conditions above do not prevent you from reporting a defective or incorrectly supplied item. Any return-shipping responsibility required by applicable law will be honored.

Refunds

We will inspect your return and notify you of approval or the reason it is not eligible. Approved refunds are issued to the original payment method within 10 business days of receiving the return. Your bank or payment provider may require additional time to post the credit. Refunds reflect the amount actually paid for the returned items after discounts, plus applicable tax. Standard-return shipping costs are not reimbursed.

Cancellations and exchanges

Contact us as soon as possible if you need to cancel an order. If it has not shipped and we can stop fulfillment, we will cancel it and refund the payment. Once shipped, the return process applies. Exchanges depend on stock availability; many collectibles have limited quantities. Contact us before arranging an exchange.

Your rights and contact

Nothing in this policy limits any mandatory rights you have under applicable consumer law. For return requests or questions, email theclonevaulthelp@gmail.com.